1win — Anti-Fraud Policy & What We Do to Protect You

We understand your security matters and at 1win, we have come up with a detailed Anti-Fraud Policy that will provide a complete protection of your account, transactions, and personal data. To avoid any frauds, we apply modern technologies, such as real-time transactions, fraud detection and secure methods of payment. Our identity checks (KYC) are extensive, and we use advanced technologies to detect and prevent possible fraud as well as account takeovers and money laundering. Payment providers, law enforcement, and fraud prevention networks are among the other collaborators that we work with to ensure the integrity of the platform. We care about your safety and we are determined to provide you with an exposure of safe and reliable betting.

Our commitment

The most important thing is that at 1win you can be sure of the safety of your account and funds. We have zero-tolerance policy against fraud, collusion, money-laundering and all the activities that could jeopardize the members or integrity of our platform. This page will detail how we fight fraud, what we watch, what we require of you and how to report a suspicious activity.

How we prevent fraud — our main measures

1. Real-time monitoring & automated detection

Our sophisticated automated systems track deals, betting habits/account activity 24/7. These systems indicate suspicious activity (such as rapid deposits/ withdrawals, unusual bet patterns, or a variety of accounts sharing a device/ IP) and cause them to be looked into immediately.

2. Robust identity verification (KYC)

In order to maintain genuine accounts, we conduct Know-Your-Customer checks on accounts where necessary, these include document verification, address checks and biometric/ID checks on high-risk transactions. KYC minimizes fraud and secures all the users of the site.

  1. Safe Payments and anti-money laundering

The payment flows are all checked against the AML and sanctions lists. We collaborate with well established payment partners and we have risk scoring on deposits and withdrawals. Dubious activities might be frozen in the meantime as our team works on them.

  1. Networking and device intelligence

We detect device fingerprinting, IP analysis and geolocation, VPN abuse, proxy usage and multiple-account sessions. This technology assists us to identify coordinated fraud and account takeover.

  1. Account security features

We support and encourage:

  • Strong, unique passwords
  • Where possible, two-factor authentication (2FA).
  • SMS- notifications on important actions (logins, withdrawals)
  • These capabilities make it much difficult to have an unauthorised user access to your account.
  1. Semi-mechanical analysis and human investigation.

Our compliance and fraud investigation teams review flagged cases. We take automated signals and incorporate human intelligence in order to minimize false positives and make prompt responses on actual threats.

  1. Encryption of data and storage.

Any sensitive information (personal data, payment information, etc.) is encrypted during transportation and storage. The control and access to this data is highly controlled and recorded.

  1. Co-operation with partners and authorities.

We also collaborate with payment providers, fraud networks and law enforcement where necessary to prevent organised fraud, loss recovery and subsequent offending.

What we monitor (examples)

  • Multiple or high-value deposits or withdrawals within a short period of time.
  • Betting abnormalities or the same bet on accounts.
  • There are several accounts associated with the same individual/gadget/email/phone.
  • Blocked payment sources or authorized entities are used.
  • Pour account (email, telephone, payout information) changes.
  • Warmth indicators (new IPs, impossible travel, failed 2FA)

What happens when fraud is suspected

  • Temporary limits: We can impose a temporary limit or freeze the account and withdrawals.
  • Investigation: Our group gathers logs, data of transactions and identity documentations as necessary.
  • Communication: We call the account owner with the follow-ups and ask them to provide information when necessary.
  • Conclusion: Based on the results, reinstatement, closure of permanent accounts, funds forfeiture or referral to authorities may be taken. We deal with every case as soon as possible.
  • Your duties – easy things to do, which benefit everybody.

Your responsibilities — simple actions that help everyone

  • Do not share your login, verification documents or OTPs with any person.
  • Do not use proxies/VPNs, which conceal your geographic positioning, when using your account.
  • Never accept deposits or payouts on behalf of other people ever.
  • Contact the support team at once in case of any suspicious messages, changes made to the account, or transactions that are out of the ordinary.

How to report suspected fraud

Should you suspect they are committing fraud, stealing your account or a scam:

  • Following the Help /Contact button, make a report at your 1Win account.
  • Write to our security team at security.the1win.org.  (substitute with the live support address).
  • Incident logs: IDS as much detail as possible, including transaction ID, screen shots, suspicious emails, IP/time-of-day.

We handle any report urgently and will respond promptly to it.

Investigation times & transparency

Our goal is to make acknowledgment of reports within a reasonable time and to accomplish normal investigations. More complicated cases (when it comes to law enforcement or more than 2 partners) can take more time, we will inform the impacted users about it.

Frequently asked questions (FAQ)

Q: Is my money going to be withdrawn in case my account is suspended?

A: Not automatically. Money could be frozen in the meantime as we conduct an investigation. In case of fraud, the amounts can be detained or be lost according to our Terms and Conditions.

A: ID validation helps in avoiding identity fraud, AML compliance, and has payouts distributed to the owner.

A: VPN can cause fraud in order to be blocked temporarily. When using VPN, remember that it will make it harder to check your accounts.

A: Notify us immediately. We will examine the account activity and act to secure the account or restore the account as much as we can.

Our promise

We constantly enhance our anti-fraud systems and invest in the newest security technology, to ensure that 1win will remain secure to every user. Our number one priority is to protect your money, your privacy and experience playing.

Need help?

Should you have any doubts or seek some help on how to make your account secure, it can be reached via our support team by using the in-site help center or by emailing us at support in the1win.org.
(use the live address). Urgent security reports should be used security@the1win.org.